At Stackup, we are committed to providing a smooth and transparent delivery experience for all our users. This Shipping and Delivery Policy outlines how we manage and fulfill physical product orders (if applicable) and digital product access.
1.
Delivery of Digital Products (Courses, Access Passes, Trial Materials)
- Instant Access: Upon successful enrollment or payment, digital learning materials and access credentials will be shared with the user within 1-12 hours via email or WhatsApp.
- Free Delivery: There is no additional cost for delivering digital materials.
- Troubleshooting Access: If you haven’t received access within 12 hours, please contact our support team at support@stackuplearning.com.
2.
Shipping of Physical Products (e.g., Learning Kits, Merchandise)
- Processing Time: Orders are processed within 2 business days of confirmation.
- Delivery Timeframe: Estimated delivery within 5–10 business days, depending on the delivery location.
- Shipping Charges:
Free shipping for orders above ₹10,000.
A flat fee of ₹1000 will be charged for orders below the threshold. - Delivery Areas: We currently ship across India. For international shipping, please reach out to us prior to ordering.
3.
Order Tracking
- Once your order is dispatched, a tracking ID and courier partner details will be shared via email/SMS/WhatsApp.
- You can track your shipment through the courier’s website using the provided tracking number.
4.
Delays or Failed Delivery
- In case of delivery delays due to unforeseen circumstances (natural disasters, strikes, logistics issues), Stackup will notify you proactively.
- For failed delivery attempts due to incorrect address or non-availability, re-shipping charges may apply.
5.
Contact Us
For any questions regarding your order or delivery status, you can reach us at:
📧 Email: support@stackuplearning.com
🕐 Support Hours: 10 AM – 6 PM, Monday to Saturday
